Serve as the first point of contact for customer questions, complaints, and feedback.
Handle support requests through multiple channels (email, chat, phone, or ticketing systems).
Provide accurate information on products, services, and policies.
Troubleshoot common issues and escalate complex cases when needed.
Record all customer interactions, feedback, and resolutions in the CRM system.
Monitor service-level agreements (response and resolution times).
Collaborate with internal teams to ensure quick and effective problem-solving.
Identify patterns or recurring issues and suggest process improvements.
2+ years of experience in customer service or support roles.
Strong communication and active listening skills.
Empathetic, patient, and customer-focused attitude.
Proficient with CRM or ticketing tools (e.g., Zendesk, HubSpot, GHL, or similar).
Organized and able to manage multiple conversations simultaneously.
Solution-oriented with good problem-solving skills.
Flexible to work in shifts or weekends if required.
Friendly, supportive, and growth-oriented team culture.
Training and mentorship to enhance your communication and service skills.
Opportunity to represent a growing brand and make real customer impact.
Clear KPIs and performance-based incentives.
Career development paths in customer success or operations.